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Discover Cracow tour booking & management platform

for biggest local tour operator

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About the project

We managed to create fully scalable and extendable complete solution for tourists industry that allowed our customer to scale the business without increasing workforce headcount through sophisticated process automation.

Client

City Tour Polska

Project duration

September 2015 – February 2018

Client’s website

Project scope

A platform for tourist tours management

Introduction

Discover Cracow is the biggest Krakow local tours provider with aspirations to become a global player. Local tourist trips management is a complex process that starts from scheduling trips for the next few months that need to be synchronized with hundreds of local trips providers.

 

Business challenge

Discover Cracow needed a complete e-commerce solution that would be fully combine various functions essential for tourist provider, like scheduling trips for the next few months, sales and booking management, billing, invoicing and ticketing processes, trips organization, transport management, local guides, and translators assignments.

 

Business solution

The first stage was to maintain the legacy of an almost non-extendable and non-scalable system. After a few weeks of investigation, together with our client, we decided to rewrite the entire solution. We managed to create a totally new product on top of the old system by smoothly shifting one responsibility at a time from the old system to the new one.
Meanwhile, we have created a new tour e-commerce solution that is fully automated and integrated with the rest of the system.
We managed to create a fully scalable and extendable complete solution for the tourist industry.

 

Legacy replacement

Dedicated e-commerce solution

What makes me optimistic is that there is good team spirit, openness, trying to be focused on achieving real business results and last but not least – Pragmatic Coders gives active support to cultivating teams’ abilities.

Group
Joanna Czerw
Manager

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Aleja 29 Listopada 20 31-401 Kraków Poland
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